Shipping & Returns

Discreet delivery, always

Every order ships in plain, unbranded packaging with no indication of its contents or sender. Deliveries are addressed to your name only. See our Discretion Promise for the full detail.

Delivery timelines

• Abuja: same day, typically within 0–1 working days.
• Other states: 2–3 working days, shipped via GUO.

You’ll receive a private update once your order is on its way. Timelines are estimates and may vary with location and courier conditions.

Delivery fees

Fees are calculated by location and confirmed at checkout. We’ll always confirm the total before you pay.

Returns & refunds

We don’t offer refunds, and we can’t take an item back because you’ve changed your mind. For hygiene and safety reasons an intimate product cannot be resold once it has left us — that protects every customer we ship to, including you. We’d rather state that plainly here than let you find out afterwards.

The one exception is when the fault is ours.

• Faulty or incorrect items: if something arrives damaged, faulty or not what you ordered, contact us within 48 hours of delivery. We’ll arrange the return at our cost and ship a replacement free, so you’re not out of pocket either way. The item does have to come back to us before the replacement goes out. That’s a replacement, not a refund.
• Before you order: every product page carries full details, materials and measurements. If anything is unclear, message us first — we’ll answer honestly, and we’d rather lose a sale than sell you the wrong thing.

Get in touch

For any delivery or returns question, email intimova2@gmail.com or message us on WhatsApp. We’re here to make it right.