Frequently asked questions

Completely. Every order ships in plain, unbranded packaging with no mention of Intimova or its contents anywhere on the outside. Deliveries are addressed to your name only, and our riders are briefed to be discreet. Nothing about your order announces itself.

We collect the minimum needed to fulfil your order and never sell or share your data. Our analytics are cookieless and privacy-first. You can read the full detail in our Privacy Policy.

Yes — it’s how many of our customers prefer to shop. Add items to your cart and choose “Order on WhatsApp”, and we’ll generate a ready-to-send message with your selection. A member of our team will confirm details and payment privately.

For now we accept bank transfer, with payment details shared privately when you order, and secure card payment via trusted Nigerian providers is coming soon. Ordering is quick and completely private.

Lagos, Abuja and Port Harcourt typically receive orders within 1–3 working days. Other states usually arrive within 3–6 working days. You’ll get a private update once your order is on its way.

Yes, we deliver nationwide. Delivery fees and times vary by location and are confirmed at checkout or when you order on WhatsApp.

For hygiene and safety reasons, intimate products can’t be returned once opened. If an item arrives faulty or incorrect, contact us within 48 hours and we’ll make it right. See Shipping & Returns for full details.

Yes. Our intimate formulas are pH-considerate and dermatologically tested where relevant, and our massagers use non-porous, medical-grade silicone that is phthalate-free. Every product lists its materials and certifications on its page.

Water-based is the most versatile and works with condoms and every toy. Silicone lasts longer and is great in water, but avoid it with silicone toys. If your skin is sensitive or you’re postpartum, a gentle, glycerin-free or aloe formula is a kind place to start. Our guides in The Journal go deeper.

No. We offer wellness products and general education, written with care — but not medical advice. If you have pain, persistent dryness or any health concern, please speak with a qualified healthcare professional.